Refund policy

Refund Policy

At SuriCodeGroove, we strive to ensure customer satisfaction with every digital product purchased on our platform. However, due to the nature of digital goods, all sales are considered final. Please review our refund policy below.

1. No Refunds for Digital Products

All digital products sold on SuriCodeGroove (including web scripts, themes, videos, music, etc.) are non-refundable once they have been downloaded or accessed. We do not issue refunds for:

• Change of mind after purchase
• Incorrect or unintended purchases
• Products that do not meet your expectations

2. Exceptions for Refunds

Refunds may be issued under the following conditions:

• The digital product is not as described in the product listing.
• The product is defective or malfunctioning and cannot be used as intended.
• A technical issue with the platform prevented the successful delivery or download of the product.

In such cases, please contact our support team with detailed information about the issue.

3. Requesting a Refund

To request a refund, please follow these steps:

1. Contact our support team at https://suricodegroove.com/workspace/tickets/create within 14 days of your purchase.
2. Provide your order details, including the product name, purchase date, and a description of the issue.
3. Our team will review your request and respond within 5-7 business days.

If your refund request is approved, the amount will be credited back to your original payment method.

5. Contact Us

If you have any questions or concerns regarding our Refund Policy, feel free to contact us at:

Create a tickets: https://suricodegroove.com/workspace/tickets/create