Customer Service

Welcome Section

"At SuriCodeGroove, we are committed to providing exceptional customer service. Whether you have questions, need assistance, or want to provide feedback, we’re here to help."

Contact Customer Support

📧 Email: suricodegroove@gmail.com
📞 Phone: +597 8206231
📱 WhatsApp: Message KWS Store on WhatsApp

Our support team is ready to assist you with your inquiries during our support hours.

Support Hours

• Monday – Friday: 9:00 AM – 6:00 PM
• Saturday: 10:00 AM – 4:00 PM
• Sunday: Closed

For urgent inquiries, please contact us via WhatsApp during support hours.

Create a Support Ticket

Need detailed assistance? Submit a support ticket, and our team will respond as soon as possible.
👉 Create a Support Ticket

How Can We Help You?

1. Order Assistance: Issues with purchasing or downloading products? Contact us for quick resolution.
2. Account Help: Need assistance managing your account? We’ve got you covered.
3. Technical Support: Facing platform issues? Our team is here to help troubleshoot and resolve them.
4. Feedback & Suggestions: Share your thoughts and ideas to help us improve your experience.

Refunds & Returns

For questions about refunds or returns, please refer to our Refund Policy or contact us directly.

FAQs

Find answers to common questions in our FAQs Section, including topics on payments, withdrawals, and platform navigation.

Customer Service Promise

"We strive to provide prompt, reliable, and effective support to all our customers. Your satisfaction is our top priority."